Five engagements, described plainly.

Albania's state-owned producer of biometric passports, identity cards and residence permits, roughly 285 employees, operating the national biometric database.

A three-day strategic planning programme for 36 participants, followed by a strategy workshop, a product portfolio review, and the drafting of the corporate strategy for 2026–2029.

A board-approved strategy document with five strategic objectives and a four-phase roadmap, plus a continuing engagement to run a student hackathon in November 2026.

A commercial bank modernising how its delivery teams work inside a regulated environment.

Agile and Scrum training adapted to banking governance constraints.

A courier operator delivering across Albania, with front-line staff as the entire customer experience.

A one-day programme for 160 courier personnel in four modules — company identity, communication between client, manager and colleague, conflict resolution, and teamwork — delivered in Albanian by two certified trainers.

The full front-line population trained in a single day at one venue.

A national telecom operator procuring CCNA training, certification and exam registration.

A full technical and commercial tender response, including lab environment, instructor credentials and delivery plan.

Albanian SMEs, many women-led, needing access to EU instruments, investors and cross-border partners.

Acting as EEN National Consultant, we prepared SME action plans and delivered the EEN2EIC Ready4Invest investment readiness toolkit — a group training session followed by one-to-one advisory with each company.

21 SMEs assessed and given a personalised investment readiness pathway, aligned to the EU-wide EEN2EIC delivery standard.